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HUMAN CENTERED BUSINESS INSTITUTE


Ensuring  your business isn’t blindsided . 

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HUMAN CENTERED BUSINESS INSTITUTE


Ensuring  your business isn’t blindsided . 

Disruption comes from left field, you just don't see it coming?

HCBI insulates your business from a blind side by understanding how vulnerable your customer experience is to disruptive new technologies and business models.  We operate in two time frames - how could your customers needs be better met today and how might emerging technology fundamentally shift the value equation in the future. 

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WE PROVIDE


A  complete, independent and low-touch audit of your organisation’s customer experience that provides often overlooked insights.  Our 7-steps deliver not only a view of where you are vulnerable but also how and where you can protect yourself and where you can exploit opportunities. 

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WE PROVIDE


A  complete, independent and low-touch audit of your organisation’s customer experience that provides often overlooked insights.  Our 7-steps deliver not only a view of where you are vulnerable but also how and where you can protect yourself and where you can exploit opportunities. 

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We Work


We Work


WE WORK AT THE NEXUS OF BUSINESS PERFORMANCE, CUSTOMER EXPERIENCE AND TECHNOLOGY.

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DON'T GET hit by the next Uber, be driving it


 

 

DON'T GET hit by the next Uber, be driving it


 

 

Hamish Wilkie

Founder

Hamish led a major digital, design communications and media agency. He was COO of Leading Edge a major telecommunications distributor. He has taken key leadership roles tech based start ups.  Activa funded by Southern Cross Healthcare tried to build a new business model without embracing new technology and failed. Powershop, out of Meridian Energy,  built its CX from the ground up, in house and become the fastest growing NZ business in the Deloitte fast 50 ever.  

He is an advisor to Plattar an Australian based Augmented Reality start up and Qotient a San Francisco based sales force optimisation application start up. He is an advisor into a broad range of industries energy, education, software, retail and mixed reality media.

 

TODD MCLEAY

Founder

Todd held various marketing leadership roles at Vodafone and was Group head of Marketing at NZ Post before taking the reins as CEO of NZ Lotteries then COO for APN Media, an industry under intense technological disruption.  He then moved into digital, design, media  and communications industry leading Whybin TBWA.
 

He is also Chairman of Kinaroad a NZ robotics company as well as advisor across a number of different industries - electricity, construction and health care services.